Frequently Asked Questions
How long will it take for my order to arrive?
Your order will be delivered within 1–5 business days. We will notify you by email about the dispatch and status of your package.
How much does shipping cost?
For orders over HUF 15,000, delivery is free. Below this amount, the delivery fee will be indicated at checkout.
What phone is the case and screen protector available for?
Our offering is continuously expanding to include iPhone, Samsung, Xiaomi, and other popular devices.
What payment methods are available?
You can choose from the following payment options at checkout: credit card, cash on delivery, and Apple and Google Pay.
Do phone cases really protect phones?
Yes, Slimmer cases are made from premium materials to protect your phone even during abnormal use.
Are the cases MagSafe compatible?
Certain Slimmer cases support MagSafe charging and accessories.
Is there an option for personal pickup?
Yes, you can pick up or purchase products in person at our stores in Westend.
Will it make my phone thicker?
No. Thanks to their slim design, Slimmer cases provide a comfortable grip without unnecessarily increasing the size of the phone.
Does the screen protector affect touch sensitivity?
No. Our screen protectors ensure full touch sensitivity, so using your device remains natural and comfortable.
What should I do if I ordered the wrong model?
Contact us as soon as possible, and we will help you with an exchange, provided the product has not yet been used.
How can I track my package?
After placing your order, we will send you tracking information via email, so you can check the delivery status at any time.
What is the warranty on the screen protector?
We provide a 10-day replacement warranty for our screen protectors in case of peeling, with a valid proof of purchase.
How can I contact customer service?
Write to us at ugyfelszolgalat@slimmer.hu or call us at +36 70 771 7153 on weekdays between 12:00 PM and 5:00 PM. 😊